CX is king The first experience with a brand can be a make-it-or-break-it moment. Great hotels know that if you […]
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People Management | Working Yourself Out of a Job
People over rep I’m not a parent, but I did teach junior high for eight years, and I’ve been a […]
No (Wo)Man | Why Career Executives are Bad News
Selfish drives and echo chambers I’m not a company man. And I’m not just saying that because I’m a woman. […]
Shots Fired | Marketing-Themed Cocktails
In my previous role, I liked to put together my own special marketing cocktail recipes to kick off our monthly […]
Fin | New Beginnings
Some moments feel like they’re moving in slow motion, and last Thursday around 1 pm was definitely one of those moments.
Inbound | Why I Heart It
By giving control back to the people, we allow them to control their own level of engagement with us. That puts the burden back on us to produce truly excellent content…
Brand | Stop Caring What Everyone Thinks
Great brands focus on the people who are just head over heals in love with them. The fanatics. The crazies.
Employee Loyalty | 4 Non-Negotiables
I recently read a quote from Yahoo’s Marissa Mayer in which she said, “Burnout is about resentment.” This thought has been on my mind now for a few days, and I think there’s something to it.
Management | Strengths and Weaknesses
As a former teacher, I know we don’t all learn the same way. I know we don’t all care about the same things, and we don’t all have the same strengths or the same weakness…